1. Overview
This Privacy Policy outlines how Brightform collects, uses, discloses, and protects your personal information when you visit our website or interact with our consulting services. We are committed to maintaining your trust and complying with Canada’s Personal Information Protection and Electronic Documents Act and other relevant laws.
By using this website or submitting your personal information, you agree to the terms of this Privacy Policy.
2. What Personal Information We Collect
We collect only the information necessary to operate our business and communicate effectively with our users and clients. This may include:
Identification information: full name, job title, company name (if provided)
Contact information: email address, phone number, mailing address
Communication records: messages or inquiries submitted through the contact form
Technical data: IP address, browser type, device information, and general usage behavior via cookies or analytics tools (non-identifiable)
We do not knowingly collect personal information from anyone under the age of 18.
3. Purpose of Data Collection
We collect your personal data for the following legitimate and limited purposes:
To respond to inquiries and provide requested information or services
To schedule consultations or organize project communication
To manage our internal records and improve client interactions
To monitor site performance, user behavior, and engagement metrics (aggregated and anonymized)
To comply with applicable legal obligations or resolve disputes
We only collect what is necessary and relevant to fulfill the above purposes.
4. Consent and Control
Your consent is required for us to collect and process your personal information. When you submit your data via our contact form or communicate with us, you voluntarily provide that consent.
You have the right to withdraw your consent at any time. To do so, contact us at [email protected], and we will respond to your request promptly and in accordance with PIPEDA requirements.
5. How We Store and Protect Your Information
We use a combination of administrative, physical, and technical safeguards to protect your personal information. These include:
Secure web hosting environments
Access control policies (only authorized personnel)
Encryption and firewall protection where applicable
Regular data audits and backups
While no system is entirely immune to risk, we take reasonable steps to prevent unauthorized access, alteration, or loss of your personal data.
6. Sharing of Information
We do not sell, trade, lease, or rent your personal information to third parties. However, we may share your data with third-party service providers only under the following conditions:
The service provider supports essential operations (e.g., website hosting, email systems, analytics platforms)
A written agreement or contract is in place ensuring confidentiality
The provider complies with Canadian privacy standards and does not use your data for unrelated purposes
Your data is not transferred internationally unless required by secure cloud-based services with proper safeguards in place.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely destroyed or anonymized.
You may request the deletion of your data by contacting us, unless legal retention is required.
8. Your Rights Under PIPEDA
As a user in Canada, you have the right to:
Access the personal information we hold about you
Correct inaccuracies in your records
Withdraw consent for further use
Request deletion of your personal data
File a complaint if you believe your rights have been violated
To exercise any of these rights, contact us using the information below. We may require verification of identity before processing your request.
9. Use of Cookies and Tracking
We use cookies and similar technologies to enhance user experience, analyze traffic, and improve website performance. Cookies collect technical data (e.g., device type, browser version, site behavior) but do not personally identify you.
You may disable or manage cookies through your browser settings. Our Cookie Policy contains full details.
10. Links to Third-Party Sites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage users to read the privacy policies of external websites before providing any personal information.
11. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in our practices, legal updates, or new services. When we make changes, we will update the revision date below and publish the updated policy on this page.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or your data:
Brightform
📍 948 Rue Lapointe, Beloeil, QC J3G 3S7, Canada
📞 +1 450-536-1645
📧 [email protected]